Shipping policy

Shipping Policy

Last Updated: June 2026

At NipponNest, we understand that every order represents a creative project, a handcrafted idea, or an artisan business in progress. Whether you are purchasing silicone molds, soap-making tools, acrylic shaping accessories, or workshop essentials, we are committed to delivering your products safely and efficiently.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Our Shipping Commitment

We carefully prepare every order to ensure products arrive in excellent condition.

Our fulfillment process is designed to provide:

  • Secure packaging

  • Reliable delivery

  • Order tracking

  • Worldwide service

  • Responsive customer support

We continually work with trusted logistics providers to maintain dependable shipping performance.

2. Shipping Coverage

NipponNest currently ships to customers in many regions around the world.

Available destinations may include:

  • Canada

  • United States

  • United Kingdom

  • Australia

  • New Zealand

  • European Union countries

  • Japan

  • South Korea

  • Singapore

  • Selected countries in Asia

  • Selected countries in South America

  • Selected countries in the Middle East

Shipping availability may change without notice due to carrier restrictions, customs regulations, geopolitical situations, or other operational factors.

3. Order Processing Time

Most orders are processed within:

1–3 business days

Processing includes:

  • Order verification

  • Inventory confirmation

  • Product inspection

  • Packaging preparation

  • Shipping label generation

  • Carrier handoff

Orders placed during weekends or public holidays may require additional processing time.

Customized products may require additional production time before shipment.

4. Shipping Time Estimates

Estimated delivery times vary depending on destination.

Canada

Estimated Delivery:
7–10 Business Days

United States

Estimated Delivery:
7–10 Business Days

United Kingdom

Estimated Delivery:
7–12 Business Days

European Union

Estimated Delivery:
7–15 Business Days

Australia & New Zealand

Estimated Delivery:
7–15 Business Days

International Locations

Estimated Delivery:
10–20 Business Days

These estimates are guidelines only and are not guaranteed delivery dates.

5. Free Worldwide Shipping

NipponNest proudly offers:

FREE WORLDWIDE SHIPPING

on eligible orders unless otherwise specified on individual product pages.

Shipping promotions may be modified or discontinued at any time without prior notice.

6. Tracking Information

When available, tracking information will be provided after shipment.

Customers will typically receive:

  • Shipment confirmation

  • Tracking number

  • Carrier information

  • Tracking link

Tracking updates may take several days to appear after carrier acceptance.

Carrier systems occasionally experience delays in updating shipment status.

7. Multiple Package Deliveries

Some orders may be shipped separately.

Reasons include:

  • Multiple warehouse locations

  • Inventory availability

  • Product dimensions

  • Carrier requirements

Customers may receive multiple tracking numbers for a single order.

Separate deliveries do not necessarily indicate a problem with the order.

8. Shipping Delays

Although we strive for timely delivery, delays may occasionally occur.

Factors beyond our control may include:

  • Customs inspections

  • Severe weather

  • Airline disruptions

  • Labor shortages

  • Port congestion

  • Carrier operational issues

  • Government regulations

  • Natural disasters

  • Global logistics interruptions

Shipping estimates should be considered approximate rather than guaranteed.

9. Customs, Duties, and Taxes

International orders may be subject to:

  • Import duties

  • Customs fees

  • VAT

  • GST

  • Local taxes

  • Brokerage fees

These charges are determined by local authorities and are generally the responsibility of the customer unless otherwise stated.

NipponNest does not control customs policies or import fees.

Customers should consult local customs authorities for additional information.

10. Address Accuracy

Customers are responsible for providing accurate shipping information.

Please verify:

  • Name

  • Street address

  • Apartment number

  • Postal code

  • City

  • Province or state

  • Country

  • Contact information

Incorrect or incomplete information may result in:

  • Delivery delays

  • Returned packages

  • Additional shipping costs

  • Failed delivery attempts

NipponNest is not responsible for delivery issues caused by inaccurate customer information.

11. Failed Delivery Attempts

If delivery cannot be completed due to customer-related issues, such as:

  • Incorrect address

  • Unavailable recipient

  • Refusal of delivery

the package may be returned by the carrier.

Additional fees may apply for reshipment requests.

12. Lost Packages

If a package appears lost in transit, please contact our support team.

Our team may:

  • Review tracking history

  • Contact the carrier

  • Initiate an investigation

  • Arrange replacement or refund where appropriate

Carrier investigations may require additional time before resolution can be finalized.

13. Damaged Shipments

If your package arrives damaged, please notify us as soon as possible.

To help us process the claim, provide:

  • Order number

  • Photos of the damaged product

  • Photos of packaging

  • Description of the issue

After review, we may offer:

  • Replacement shipment

  • Store credit

  • Partial refund

  • Full refund

depending on the circumstances.

14. Undeliverable Packages

Packages returned to us as undeliverable may be eligible for:

  • Reshipment

  • Refund less applicable shipping expenses

  • Store credit

The final resolution will depend on carrier records and return conditions.

15. Shipping Restrictions

Certain products may be restricted in some countries due to:

  • Import regulations

  • Material restrictions

  • Customs policies

  • Local laws

We reserve the right to cancel orders that cannot legally be delivered.

Refunds will be issued when applicable.

16. High-Volume Seasons

Delivery times may be extended during:

  • Christmas season

  • New Year period

  • Black Friday

  • Cyber Monday

  • National holidays

  • Peak shopping periods

Customers are encouraged to place orders early during busy seasons.

17. Risk of Loss

Risk of loss generally transfers to the customer once the carrier confirms delivery.

Customers should ensure that delivery locations are secure.

NipponNest is not responsible for theft or loss occurring after confirmed delivery.

18. Force Majeure

Shipping schedules may be affected by events beyond our reasonable control, including:

  • Natural disasters

  • Public emergencies

  • Government actions

  • Transportation disruptions

  • Supply chain interruptions

  • International conflicts

Such events may impact delivery performance without creating liability for NipponNest.

19. Policy Changes

We reserve the right to update this Shipping Policy at any time.

Updated versions become effective immediately upon publication on our website.

Customers are encouraged to review this policy periodically.

20. Contact Information

For shipping inquiries, tracking assistance, or delivery support, please contact:

NipponNest

Address:
2695 Rue de Kyoto
Québec, QC G2B 0H6
Canada

Email:
support@nipponnest.store

Phone:
(343) 997-7527

We appreciate the opportunity to serve makers, artisans, and creative businesses around the world. Every package is prepared with care and shipped with the same spirit of craftsmanship that inspires the NipponNest brand.