Contact information

Contact Information

Contact Us

Welcome to NipponNest.

Inspired by the principles of craftsmanship, precision, and thoughtful design, NipponNest was created to support makers, artisans, hobbyists, and creative entrepreneurs around the world. Whether you are crafting handmade soaps, experimenting with candle making, developing custom products, or expanding a small creative business, we are honored to be part of your journey.

We believe excellent customer service should be as dependable as the tools we provide. Our team is committed to delivering responsive support, clear communication, and practical solutions whenever you need assistance.

If you have questions about our products, your order, shipping updates, returns, custom requests, or general inquiries, we encourage you to reach out to us.

We are always happy to help.

Customer Support

Our support team is available to assist with:

Product Information

Need help selecting the right mold, scraper, shaping tool, or crafting accessory?

We can assist with:

Product recommendations
Size selection
Material information
Product compatibility
Usage guidance
General crafting questions

Our goal is to help you find the tools best suited to your creative projects.

Order Assistance

If you have already placed an order and need support, we can help with:

Order status updates
Tracking information
Shipping questions
Delivery inquiries
Product availability
Order modifications when possible

Please include your order number when contacting us for faster assistance.

Returns & Refunds

Questions regarding returns, exchanges, or refunds are always welcome.

Our customer care team can assist with:

Return eligibility
Return instructions
Refund status
Replacement requests
Damaged product claims
Missing item reports

We strive to resolve all concerns fairly and efficiently.

Custom Requests

Many artisans and workshop owners require specialized tools and customized solutions.

Depending on product availability, we may be able to assist with:

Custom mold sizing
Custom acrylic designs
Wholesale inquiries
Bulk purchases
Workshop supply requests
Business purchasing support

Please contact us with detailed information regarding your project requirements.

Contact Details

Business Name

NipponNest

Business Address

2695 Rue de Kyoto

Québec, QC G2B 0H6

Canada

Email Support

support@nipponnest.store

For the fastest response, we recommend contacting us via email.

Email inquiries allow us to review your request carefully and provide detailed assistance.

Phone Support

(343) 997-7527

If we are unavailable at the time of your call, please leave a message whenever possible and our team will respond as soon as practical.

Business Hours

Customer support is available during the following operating hours:

Monday – Friday

9:00 AM – 6:00 PM

Saturday

10:00 AM – 4:00 PM

Sunday

Closed

Holiday schedules may vary throughout the year.

Response times may be slightly longer during major holidays, promotional events, or periods of unusually high demand.

Response Times

We strive to respond to all inquiries promptly.

Typical response times:

General Questions:
Within 24–48 Business Hours

Order Support:
Within 24 Business Hours

Return Requests:
Within 24–72 Business Hours

Custom Orders & Wholesale Requests:
Within 2–5 Business Days

Response times may vary depending on inquiry volume.

Frequently Requested Information

Before contacting us, you may find the following information helpful:

Shipping Time

Most orders arrive within approximately 7–10 business days depending on destination and carrier performance.

Order Tracking

Tracking information is generally provided after shipment processing has been completed.

Return Window

Eligible products may be returned within 30 days of delivery in accordance with our Return & Refund Policy.

International Orders

We proudly serve customers in many countries worldwide and continue expanding our shipping coverage whenever possible.

Our Commitment

At NipponNest, we admire the patience, creativity, and attention to detail that define true craftsmanship.

Whether you are creating your first handmade soap or managing an established artisan workshop, we believe every project deserves reliable tools and dependable support.

Our mission is simple:

To provide thoughtfully selected crafting tools that help creators transform ideas into beautiful handmade products.

Every question matters.

Every customer matters.

Every creation matters.

Thank you for choosing NipponNest.

We look forward to supporting your creative journey.