Refund policy

Return & Refund Policy

Last Updated: June 2026

Welcome to NipponNest.

At NipponNest, we believe that every handcrafted creation begins with trust. We are committed to providing high-quality soap-making tools, molds, crafting accessories, and artisan workshop essentials that help creators bring their ideas to life. Your satisfaction is important to us, and we strive to ensure every order meets your expectations.

This Return & Refund Policy explains your rights and responsibilities when purchasing products from our store.

1. Our Satisfaction Commitment

We stand behind the quality of our products and want every customer to shop with confidence.

If you are not completely satisfied with your purchase, you may request a return, replacement, or refund in accordance with the terms outlined below.

We proudly offer a 30-day return and refund period for eligible products.

2. Return Eligibility

To qualify for a return, the following conditions must be met:

  • The return request must be submitted within 30 calendar days of delivery.

  • The product must be unused or only minimally tested.

  • The product must be returned in its original condition.

  • Original packaging should be included whenever possible.

  • All accessories, components, manuals, and included items must accompany the return.

Products that show excessive wear, misuse, damage caused by the customer, or significant alteration may not qualify for a full refund.

3. Free Return Policy

NipponNest offers free returns on eligible orders.

Customers approved for return shipping will receive instructions from our support team regarding the appropriate return procedure.

Unauthorized returns may result in processing delays.

Please contact us before returning any item.

4. Items That May Be Returned

Eligible products generally include:

  • Silicone soap molds

  • Acrylic soap embossers

  • Soap shaping tools

  • Soap cutting accessories

  • Crafting molds

  • Candle-making accessories

  • DIY workshop tools

  • Handmade craft supplies

Products must satisfy all eligibility requirements described in this policy.

5. Non-Returnable Items

The following items may not be eligible for return:

  • Personalized products

  • Customized molds

  • Special-order manufacturing items

  • Custom engraving products

  • Gift cards

  • Downloadable digital products

  • Products damaged through misuse

  • Products modified after delivery

Custom-made products are manufactured according to customer specifications and therefore may not qualify for cancellation or refund after production begins.

6. Damaged or Defective Products

We carefully inspect products before shipment.

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days of delivery.

To assist our review process, please provide:

  • Order number

  • Description of the issue

  • Clear photographs of the product

  • Photos of packaging if applicable

After review, we may offer:

  • Replacement shipment

  • Partial refund

  • Full refund

  • Store credit

The appropriate resolution will be determined based on the circumstances of the claim.

7. Lost Packages

If tracking information indicates a package has been lost during transit, please contact us.

Our team will investigate with the shipping carrier and provide an appropriate solution.

Depending on carrier confirmation, we may offer:

  • Reshipment

  • Replacement

  • Full refund

Investigation times may vary depending on the shipping provider.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an order cannot be delivered due to incorrect or incomplete address information supplied by the customer, additional shipping charges may apply.

Refund eligibility may be reduced if the order becomes undeliverable because of customer-provided information.

9. Order Cancellation

Orders may be canceled before processing begins.

Once production, packaging, customization, or shipment preparation has started, cancellation requests may no longer be possible.

Customized and made-to-order products may enter production shortly after purchase.

10. Refund Process

After receiving and inspecting the returned item, we will notify you regarding refund approval.

Approved refunds will be issued to the original payment method whenever possible.

Refund processing times may vary depending on:

  • Payment provider

  • Banking institution

  • Credit card issuer

  • Regional regulations

Most refunds are completed within 5–10 business days after approval.

11. Partial Refund Situations

Partial refunds may be issued in situations including:

  • Missing components

  • Incomplete returns

  • Customer-caused damage

  • Excessive wear

  • Opened consumable products where applicable

Each case will be reviewed individually.

12. Exchanges

We gladly replace defective or damaged items when available.

If an exchange is requested, we may provide:

  • Identical replacement

  • Equivalent replacement

  • Store credit

  • Refund if replacement inventory is unavailable

13. Refused Deliveries

Orders refused without prior authorization may be subject to return handling fees, carrier charges, or deductions from the refund amount.

14. Fraud Prevention

To protect customers and maintain fair business practices, NipponNest reserves the right to investigate suspicious claims, excessive refund requests, or fraudulent activity.

Refunds may be denied where evidence suggests abuse of our policies.

15. Limitation of Liability

Our liability for any claim relating to a purchased product shall not exceed the amount paid for that product.

We are not responsible for indirect, incidental, or consequential damages arising from product use except where prohibited by law.

16. Consumer Rights

Nothing in this policy limits any rights granted to consumers under applicable consumer protection laws.

Customers may be entitled to additional protections depending on their jurisdiction.

17. Policy Updates

NipponNest reserves the right to update this Return & Refund Policy at any time without prior notice.

Changes become effective immediately upon publication on our website.

Customers are encouraged to review this policy periodically.

18. Contact Us

For return requests, refund assistance, or product concerns, please contact:

NipponNest

Address:
2695 Rue de Kyoto
Québec, QC G2B 0H6
Canada

Email:
support@nipponnest.store

Phone:
(343) 997-7527

Our customer support team will be happy to assist you and ensure your experience reflects the care, craftsmanship, and quality standards that define NipponNest.